Quantum / Zebco Customer Service

Purchased a used Quantum Energy E2-4 Spinning reel from a friend in March, 2008. Turns out that the reel is bad, the gear that makes the spool reciprocate in stripped. Not a big deal because the rod and reel where for the kids to use

Anyway, I woudl like to get the reel working so that the nieces and nephews can use it thereby saving my better equipment from their abuse. I went through the Quantum / Zebco website and it directs me to email the customer service department - I did that on March 23, 2008


NO RESPONSE, not even the automated thing that we got your email. I tried calling - get a Bill Dance Recording telling me how *@@$#$ great Zebco is but cannot get to a live person. Thanks Bill you have been a huge help you @@#$!&** **&^&!!!!!!

Has anyone had success with their customer service? HELP


PS - If come Monday I cannot get a live person I am writing a nasty letter about how crappy their POS reel is and explaining, in detail, how great Shimano's customer service is.

I cant wait to see there response.

Haven't had any problems with my Quantum spinning reels. Is this the contact address/phn# you tried:

Contact Us

Email: [email protected]
Phone: (800) 588-9030 (Consumer Relations)
Hours of operation - 7:00 a.m. to 4:45 p.m. CST (Mon - Fri)
Address: Zebco
6105 E. Apache
Tulsa, OK 74115

Here's a schematic that covers your particular reel I believe:
https://www.tackleservice.com//diagrams/E2-4.pdf

Hope you get in contact with them.

WW - that is the address and info that I have

Well, dang, I was hoping it might be different info to help ya out. Hope you get it resolved.

For parts support I would try Mikes Reel repair: https://mikesreelrepair.com/ if you are just trying to find parts and not submit a warranty claim.

Go gettem bud, you might have to take a road trip wit your posse.

I sent a reel back to the years ago and got it fixed no problem with a small fee for parts and labor. Hope you get things worked out, and get to talk to a person rather then a computer, or a recording of bill dance about the problem