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Message: <blockquote data-quote="KevinWI" data-source="post: 242544" data-attributes="member: 7422">Just got off the phone with the President of Lancer Carpets....he called me personally to apologize for "making my life a living hell" as he put it.lol  <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" /> . He said typically they inspect a return to make sure that the 2nd batch is better than average when it's shipped, but there was no proof that was ever done. He stated that along with an apology and full refund, he would like to personally go out and inspect the carpet himself, watch it being cut and ship it to me overnight free of charge. I accepted his apology and offer. Said he'd like to call me in a week or better to see how this worked. He was very nice. He wasn't fully convinced that the carpet was defective based on the video, but wanted me to ship back the carpet to him (they would provide shipping label) for testing.So, I had already called bass pro shops and placed an order for replacement, but canceled it. Free works for me. This is a company trying to make things right, which I can appreciate.</blockquote>