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Message: <blockquote data-quote="Still Afloat" data-source="post: 500650" data-attributes="member: 32426">I feel your pain.  They hosed your unit with a bad update and now you are spinning you wheels with their processes.It sounds like you are using email support.  Although the call hold time is long the automated system finally gives a callback option and they do callback within a couple of hours.  The person will stay on the phone while you walk through the various things on their checklist.  Maybe that’s not possible for you but, I work from home so it wasn’t a big deal for me.</blockquote>