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Message: <blockquote data-quote="russ010" data-source="post: 98719" data-attributes="member: 677">Thanks for the reply BTD. I don't make it my standard to question what is going on, but when I make orders, it's because money is on the line and these are the necessary items that I need to fish tournaments. I try my best to use Tinboats.net sponsors when I can, but I also need dependability when I spend this much money on simple things. An update of any sort would have been nice (I didn't receive anything), and should have been the normal procedure - and I understand Independence Day was a busy time for business, but at the same time there should be some acknowledgement sent that stated shipping times may be delayed due to overwhelming orders placed. I'm not telling you how to run your business, but at the same time these are the little things that I personally look at when I give someone my repeated business. I spend anywhere between $200-$500 per month just on lures and the occasional rod and reel. Being kept in limbo about my order forced me to order the same order with another company because I knew I would have it in a timely manner. The reason I buy a lot of this stuff online is because my local tackle shops either don't stock it or I'm trying to help out the sponsors here.Thanks again for updating the order, and I should have this by my next tournament next weekend, even though I ordered it for the tx this weekend. I'll place more orders with you in the future, but unfortunately it will not be a time crunch order. With me, once you lose the trust, you have to gain it back. Your comments above were the first step in gaining back my confidence.</blockquote>

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