Words of warning - stay away from HostMDS for webhosting. Had a ton of issues with them last year - to the point I chose a separate host (hostgator - no problems with them at all, and I can talk to a person who speaks without an accent!). I moved the files, but couldn't move the domain registry because hostmds wouldn't give me my (epp) authorization code. I kept receiving emails that my domain reg was expiring and I'd contact them via support website - with no luck. Finally at day 30 till I'm cut off, I start calling and leaving messages, trying to get my code so I can transfer the account to someone else - with no responses. Day 0 hits and still no contact from them. I left messages with their billing, sales, and tech departments and no calls back, emails, nada. I emailed every department they had listed and no response.
So day -1 hits and my .com address is not working - my email address I've used for the last 5 years is suddenly gone and the wife is none too happy. I called hostgator to ask what to do. They said since HostMDS is a reseller thru tucows - and since I am the admin on the account, I should contact them and see if they can help me. So I went to tucows (who redirected me back to hostmds about 3 times) and contacted their compliance department - giving the same story. Amazinginly, about 10 minutes before tucows contacts me and gives me my code to move the site registration elsewhere, hostmds contacts me and says - GET THIS - and say to me, since my account is expired, I'll have to pay a renewal fee ($21.00) before I can get it MOVED - SINCE I LET IT EXPIRE they will not give me access to move it till I pay them! SO FOR NOT CONTACTING ME BACK THEY SHOULD GET PAID! ARE YOU KIDDING ME?!?!
Tucows sent me a message later today with my authorization code allowing me to move the account - without paying the other slackers another dime. They never did refund my money for the unused year I had paid for as had been in my previous contract (yeah, don't beleive everything you read)- so I was already out about $60 in the first place.
Just venting,
Will